cleanxcity

Refund & Return Policy – CleanXCity

Effective Date: May 17, 2025

At CleanXCity, we are committed to providing high-quality products and services. This Refund and Return Policy explains how we handle returns, refunds, and exchanges for products purchased and services booked on cleanxcity.xyz.

1. Returns and Refund Eligibility

You may request a return or refund for physical products purchased from CleanXCity within 30 days of delivery if:

  • The product is unused, unopened, and in its original packaging

  • The product is defective or damaged upon arrival

  • You received the wrong item

Products that are used, damaged by the customer, or missing original packaging are not eligible for return or refund.

2. How to Request a Return or Refund

To request a return or refund, please contact our customer service within 30 days at:

Include your order number, product details, and reason for return. We will provide instructions on how to return the item.

3. Return Shipping

  • Customers are responsible for return shipping costs, except when the product is defective or the wrong item was sent.

  • We recommend using a trackable shipping service to ensure the product reaches us safely.

4. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original payment method.

5. Exchanges

If you wish to exchange a product for the same item or another product, please contact us within 30 days. Exchanges are subject to product availability.

6. Non-Returnable Items

Certain products are non-returnable, including:

  • Perishable goods (if any)

  • Customized or personalized items

  • Clearance or final sale items

7. Service Cancellation and Refunds

For cleaning services booked via CleanXCity, please refer to our Service Cancellation Policy on the website. Refunds for services follow the terms outlined in that section.

8. Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact:
CleanXCity
77 Clinton St #APT R8
New York Mills, NY 13417
Phone: (315) 507-2959
Email: info@cleanxcity.xyz
Website: cleanxcity.xyz